an influence in your place of work or at home is important, then this book is a must! Do you ever find yourself wondering 'When I'm right, how do I make sure people know I'm right?' 'How can I make sure my proposals get accepted?' or 'Which influences can I use and which not?'? This book combines solid scientific research with recognisable everyday situations to outline the characteristics of a manager who has real impact, and explains how you can develop those qualities in yourself.